1. Daily Screening

• Patients prior to arrival and during clinic visit:

  • Patients to use self assessment prior to appointment to confirm that they are not experiencing fever, chills, cough, shortness of breath, loss of sense of smell or extreme fatigue. 

  • Should they be experiencing any of the previously mentioned symptoms and/or suspect they are infected with any contagious conditions, they are to inform the therapist and their appointment will be cancelled at no charge.

RMT has the right to cancel the treatment if the patient does not meet the screening criteria during clinic visit.  

There will be leniency with last-minute cancellations to ensure therapist and patient safety.

• RMT daily screening

  •  RMTs to use self-assessment tool before work and will cancel as well as self-isolate if they are experiencing any COVID-19 symptoms.

  • RMTs and clinic will not guarantee rebooking of appointments if RMT cancels due to illness.

2. During clinic visit 

• Clean masks are optional for patient use and available upon request.

• Therapists will be wearing masks and other protective equipment as necessary. 

• Therapist may review further screening questions prior to treatment; continuing treatment after risk assessment is at the discretion of your therapist. Therapist maintains right to refuse treatment at any point if risk assessment indicates treatment is unsafe.

• Although thorough protocols are being implemented to mitigate and reduce the potential spread of COVID-19, Jen Norman is unable to provide a zero-risk environment. As such, patients who consent to treatment assume the risk of becoming infected.

 3. Administrative Tasks

• Your appointment time includes time used for rebooking. Please respect your therapist’s schedule by arriving for your appointment on time.

• Increased time between appointments will be used by therapist to clean and sanitize treatment room. Cleaning between each patient will include such procedures as:

  • High touch surfaces: light switches, door knobs, electronic devices, table surfaces, chairs, stools, window coverings, faucets, etc.

  • The treatment table, table levers, headrest, and lotion bottles

  • Table linens, blankets, headrest covers, and pillowcases will all be safely removed after each treatment and placed in designated laundry area

  • Clean linens, blankets, headrest covers, and pillowcases will be used after sanitizing surfaces

  • Linens and towels to be washed with hot water and laundry detergent to sanitize.

4. If therapist contracts COVID-19 or displays symptoms of COVID-19 or any other infectious conditions:

• • Therapist will immediately self-isolate and cancel all massage appointments until test results are returned to negative and fully recovered.

ICBC

Direct billing to ICBC and personal insurance companies is available, otherwise patients are responsible for the full cost of the visit at the time of their appointment. We will provide you with the receipt of payment and you are welcome to request reimbursement from those providers. Please note that you may not be fully reimbursed for the full cost of your treatment. 

Please inform your RMT at the time of booking that you are currently involved with an insurance claim.

Patients are ultimately responsible for the FULL COST of their booked appointments should their health insurance deny part or all of the payments to their RMT, and also for any late cancellation/missed appointment fees acquired.