Restore Vitality - Relieve Pain - Reclaim Your Joy of Movement
Restore Vitality
Relieve Pain
Reclaim Your Joy of Movement
meet the owner
JEN NORMAN RMT BKIN
Jen Norman is a Registered Massage Therapist and Kinesiology graduate (Honours BSc Kin McMaster University), also certified as a Strength and Conditioning Specialist (CSCS). She brings a deep foundation in sports science, movement, and injury rehabilitation to her massage therapy practice — aiming to provide care that is both effective and restorative.
At Tiva The Wellness Den in Dufferin, Kamloops, Jen provides personalized treatment plans rooted in evidence-based techniques and a strong understanding of biomechanics. Her sessions begin with thorough physical assessment, ensuring each treatment addresses the root of pain and supports long-term wellness. With extensive experience treating athletes, individuals recovering from serious injury, and those simply looking to move and feel better.
Jen focuses her practice on combining therapeutic massage while incorporating techniques that promote relaxation. She has also taken the time to do further training to enhance her practice in TMJ dysfunction therapy and K-Taping applications, strengthening her ability to support clients with complex muscular issues and movement concerns.
The goal is for patients to leave not only feeling relief, but also equipped with targeted self-care tools, movement guidance, and a deeper understanding of their bodies. Jen is passionate about helping people restore vitality, relieve pain, and reclaim joy—through care that honors both science and the need for true decompression. She feels privileged to offer this level of care at her own practice and looks forward to supporting your healing journey at Tiva: The Wellness Den.
We can support you through...
Sports Recovery and Performance Prep – Injury Rehabilitation – Pre and Post Surgical Operation – Temporal Mandibular Dysfunction (aka Jaw Pain) – Pre and Post Natal – Postural Correction – Desk Posture Pain – Overuse Injuries – Stress and Anxiety Relief – Low Mobility and Range of Motion – Chronic Pain – Breast Pain and Congestion – Scar Tissue Healing – Chronic Edema – Tension Headaches and Migraines
Pricing and Appointment Options:
60 minutes treatment: $130+ GST
90 minute treatment: $195+ GST
K Taping Add On: $10+ GST
Late Arrival Policy
We do our best to accommodate late arrivals within the remaining time of your scheduled appointment. However, the full cost of the original appointment will still apply. We value the quality and timely care we provide to you and to all patients scheduled after you.
Accepted Forms of Payment
We accept credit cards and e-transfers as payment methods.
Cancellation Policy
Appointments cancelled or rescheduled without at least 24 hours’ notice will be charged at the full appointment rate. Cancellations can be completed through your account on our online booking site or by emailing info@jennorman.ca
Exceptions may be made for illness or medical emergencies.
If you are experiencing symptoms of a contagious illness or infection, please do not come to your appointment and notify us as early as possible—ideally well before your appointment time—so we can offer the spot to someone on our waitlist. If notice is given very close to the appointment time (e.g., within an hour), a charge may still apply, as it may not be possible to fill the spot on such short notice.
Please note: If your RMT needs to cancel due to illness, we cannot guarantee a rebooking will be immediately available.
What’s Included in Appointment Time?
Your appointment time includes:
Health history review, assessment, and consent discussion
Hands-on treatment
Patient education and home care recommendations
We offer direct billing to most major insurance providers, including Sun Life, Pacific Blue Cross, and other participating insurers through Telus eHealth.
Please note: We do not offer direct billing for WSBC or ICBC claims. If you are currently involved in a claim with either, please inform your RMT in advance.
While we make every effort to process direct billing successfully, patients are ultimately responsible for the full cost of their appointment if:
Their insurance provider denies or only partially covers the claim—either at the time of service or at a later date
They miss their appointment or cancel late, incurring any applicable fees
If your insurance provider is not supported for direct billing, you will be responsible for payment at the time of your visit. A detailed receipt will be provided so you can submit a reimbursement claim directly. Please be aware that reimbursement amounts vary by plan, and you may not be covered for the full cost of your treatment.
Contact Us
Email: info@jennorman.ca
Phone/ Text: 647- 286-4832
Tiva The Wellness Den – 1370 Pacific Way, Kamloops BC, V2E 0A4
